Customer Service & Sales Support Advisor

We are working with a well-respected organisation that have deep seated roots in West Yorkshire. Joining a small and effective Customer Service team, this organisation are seeking a hardworking and committed Customer Service and Sales Support to join their busy team. Working closely across internal departments to meet the needs of external clients, the successful candidate will be dealing with all customer enquiries, orders and issues via telephone and email on a day-to-day basis. With a strong customer care background, the successful candidate will be involved in a varied day, managing the following tasks;

• Answering inbound calls from customers
• Generating quotes
• Processing orders
• Making outbound calls to new business as well as existing customers to increase sales.
• Build and maintain effective relationships with prospective and existing customers.
• Assist with marketing and promotion of the business through social media
• Complaint & issue handling
• Ad hoc administration support

This is a fully office-based role and will require the successful candidate to hold a high level of Customer Service coupled with an awareness of client expansion and sales development through marketing means. This is a great opportunity to join a fantastic team where you will be supported, trained, and allowed to develop in this strong team setting. The successful candidate will have:

• Excellent communication skills both written and verbal
• At least 2 - 4 years Customer Service experience
• Excellent attention to detail
• Proficient in all MS Office packages
• A creative thinker
• Excellent telephone manner
• Team player
• Assertive approach
• Marketing & promotion experience

This is an exciting opportunity to join a well-respected company where the individual is recognised and supported and where you can thrive in a supportive team setting. If you feel you hold the above skills and experiences, please send your CV for a confidential chat.