Customer Service Senior Team Leader

Your new companyLocated in the Scottish Borders, this public sector organisation is looking for an experienced Customer Service Senior Team Leader to join them on a 6-7 month contract. They are an integral part of their local community, supporting people across the Scottish Borders in a variety of ways. With 151 employees in their headquarters, there is a great sense of atmosphere and morale in this fast-paced working environment. Your new roleYou'll manage a dynamic team of Customer Service Advisors with varying levels of experience. Your main responsibilities include:

• Managing 17 employees in the contact centre team
• Managing performance of Customer Service employees on a daily basis
• Ensuring targets are met and performance is on track
• Delivering on outcomes
• Working with various stakeholders and departments across the organisation
• Helping with calls and queries of a sensitive and distressing nature

What you'll need to succeed

• Experience in Customer Service management
• People management experience
• Have a can-do attitude and the ability to hit the ground running
• Handle demanding and lengthy phone calls
• Proven track record of delivering outcomes

What you'll get in returnFor your commitment and insight, you'll be rewarded with:

• A competitive hourly rate
• The opportunity to develop and progress your career
• Working with a public sector organisation that makes a positive impact on it's local community

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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