Customer Service Specialist *Free Lunch + 25 Days A/L*

Are you a people person with excellent communication skills? Do you thrive in a dynamic and customer focused environment? If so, we're recruiting for the perfect Customer service role for you. You'll be joining a small, friendly, dedicated and supportive Customer Service team who work in modern offices.

Please find all the details below:

Job Title: Customer Service Specialist

Location: Ashford, Kent

Salary: £24,000

Hours: Monday - Thursday 8:30am - 5pm with 45 minutes for lunch, Friday 8:30am - 3:30pm with 1 hour for lunch

Hybrid working: Yes once fully trained, 3 days in the office, 2 days working from home

Benefits:

• 25 days annual leave + Bank holidays, 28 days annual leave after 5 years service
• Matched pension contribution of 6%
• 4x Life Assurance
• Free lunch everyday
• Easter eggs, Christmas hampers, Yoga classes

As a Customer Service Specialist your duties and responsibilities would be to:

• Provide professional, pro-active support to customers
• Process and manage customer orders, ensuring that queries and complaints are managed efficiently
• Build effective and pro-active relationships with customers
• Deal effectively with all customer calls and emails, investigating, logging, and responding to queries, ensuring escalation as required to resolve them in a timely manner
• Pro-actively contact customers to provide order and delivery status updates
• Manage and respond to customer communications in a professional and courteous manner, providing accurate pricing, delivery, and product information to customers
• Communicate with internal departments (Finance, Supply Chain, Logistics) in order to resolve customer queries
• Ensure that customer-related documentation is properly maintained and archived

Ideal skills and experience for the position:

• Previous experience within a Customer service office environment
• Experience of completing the end to end process for customers from order receipt and processing to delivery and beyond in the event of a complaint
• Knowledge of Microsoft applications (particularly Excel) preferred
• Oracle ERP system is an advantage but not essential

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.