AddressCustomer Service Specialist (Full time)
Leatherhead, Surrey
£21,840 starting salary, room for progression with development and competency
Dermalogica is the authority in professional skincare and our sole purpose is to empower and educate the professional skin therapist who sits at the heart of our brand and business model. Our tribe is our community of therapists both in-house and in our salons, spas, and retail outlets
Do you want to be part of our tribe?
You'll be working as part of our amazing Customer Service team. You will provide first line support to Dermalogica stockists and consumers delivering Outstanding Customer Service in line with our Brand core values. The ideal candidate will be a self-starter with a passion for delivering outstanding Customer Service. Full product training will be provided to the successful person as part of a comprehensive induction programme.
Key Responsibilities of a Customer Service Specialist:
- Process telephone orders from Dermalogica stockists quickly and accurately.
- Offer cross functional support with regard to operating stock requirements, events and projects.
- Provide exceptional product knowledge and promotional advice to our stockists & consumers.
- Identify up-selling opportunities throughout the ordering process.
- Troubleshoot in relation to the stockist or the consumer's customer experience.
- Administrative duties as part of one of our dedicated departmental channels
Do you have the below skills?
- Experience within a Customer Service role.
- Excellent written and oral communication skills.
- Good interpersonal skills – including active listening & problem solving.
- Outstanding telephone manner.
- The ability to resolve customer issues whilst remaining professional.
- Strong attention to detail and accuracy.
- Knowledge of IT including Microsoft Office, Word, CRM
- A willingness to undertake regular internal education & development.
- Confident building professional relationships across the company
What is in it for you?
- Private Health Care with AXA PP and Medicash
- Life insurance with Yulife which includes – Smart Health a 24-hour GP access and Yumatter an Employee Assistance Programme
- A 5% pension contribution from the company as well as access to a pension's advisor.
- Your Birthday off work!
- 5 paid sick days per year
- £70 monthly product allocation
- Access to new product innovation before they hit the shelves so that you can experience the products first-hand
- 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville
- Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
- The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
- Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments
- A Connected Workforce Policy – 60% of your working week will be at the office and 40% of your working week you can work from home. PLUS a new additional work from anywhere week during the year without having to use annual leave!
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At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.
