Customer Service Supervisor

Customer Service Supervisor
£Competitive Salary
Excellent Benefits
Hybrid Working
Elevation Recruitment Group are working with a key Manufacturing business based in Sheffield, who're looking for a Customer Service Supervisor to join their team.
Our clients are a leading manufacturing business dedicated to delivering high-quality products to their valued customers. They pride themselves on their commitment to excellence, innovation, and customer satisfaction.
As the Customer Service Supervisor, you will play a pivotal role in managing their Customer Service operations. You will oversee a team of Customer Service representatives, ensuring they provide timely and effective support to their customers.
Key Responsibilities:

• Lead and supervise the Customer Service team, providing guidance, coaching, and support to achieve performance targets and KPIs.
• Develop and implement strategies to enhance the Customer Service experience, streamline processes, and improve efficiency.
• Reviews daily/monthly operational reports to analyse process cycle times, workflow volumes, customer satisfaction and handling times.
• Monitor customer inquiries, feedback, and complaints, ensuring prompt resolution and maintaining a high level of customer satisfaction.
• Collaborate with internal departments such as production, logistics, and sales to address customer needs and resolve issues in a timely manner.
• Manage customer complaints associated with orders, deliveries, returns, coordinating internally fast resolution and response to the customer
• Prepares and presents monthly management data.
• Develop appropriate policies and procedures to ensure compliance with Customer Service principles and practices and applicable laws, rules, and (export) regulations, monitors compliance with these areas

Key Skills:

• Proven experience in a Customer Service Supervisory or managerial role within a manufacturing environment.
• Export order knowledge
• Strong leadership skills with the ability to motivate, coach, and develop a team.
• Ability to communicate clearly with stakeholders at all levels in the organisation
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Demonstrated problem-solving abilities and a proactive mindset to address customer issues effectively.

This is a great opportunity to work for a well known and growing company.