Customer Service Team Leader

Customer Service Team Leader

Southampton

£25-30k per annum + bonus

Full Time (Monday to Friday)

Are you passionate about building relationships with customers and problem solving - whilst managing a small Customer Service Team. Reed are looking for a talented Customer Service Team Leaderin Southampton.

The ideal candidate will have a strong Customer Service background with a proven track record of leading and managing a team.

Role & Responsibilities

• Handle escalated customer complaints and enquiries.
• Train and mentor new team members.
• Collaborate with other departments to ensure customer satisfaction.
• Coaching, mentoring, and training are an integral part of the company's culture
• Lead the Customer Service Team in providing excellent service to clients.
• Monitor team performance and report metrics to management.
• Identify opportunities for process and product improvement

Person Specification

• A confident, enthusiastic, and driven team player
• Highly organised and able to manage multiple tasks / projects
• A Customer Services professional with a proven track of success and experience in leading a team

Next Steps

Apply online or contact your local Reed Southampton office