Customer Service Team Leader

Customer Service Team Leader

Slough SL2 5DS

£competitive salary plus benefits

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Your role will be to manage and nurture our UK Sales Order Teams to ensure we continue to delight customers and provide a value-added service. This will involve proactively improving, reviewing and implementing processes and procedures in order to obtain a competitive edge as well as make sure that service levels agreed with the business are met or surpassed.

Job Responsibilities

• Support, coach & motivate team members to ensure that all customer contact reflects our brands & exceeds client expectations.

• Collaborate with colleagues to build & continuously improve procedures for optimum efficiencies & consistency.

• Handle & resolve complaints to the satisfaction of customers & the business.

• Encourage team members to meet or exceed performance targets.

• Provide business reporting.

• Nurture strong working relationships with internal/external customers.

Job Requirements

• Experience of running Customer Service Teams.

• Excel at nurturing & coaching reports.

• Effective at managing teams to meet business targets.

• A Levels or equivalent NVQ Level 3 Business Administration / Customer Service.

What Makes You Stand Out

• Excellent communication, negotiation & interpersonal skills.

• Enjoys a collaborative work environment where supporting colleagues is key.

• Good at problem solving.

• Effective at building relationships.

What do we Offer at AkzoNobel

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

• Competitive Salary (depending on experience).

• 25 days holiday excluding bank holidays.

• Income protection.

• Staff discount at Dulux Decorator Centre stores.

• Employee Assistance Programme.

• Employee Life Assurance.

• Company pension.

• Product discounts.

• Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Application question(s):

• Do you have experience of managing a team in a Customer Service environment?

Work Location: In person

Application deadline: 11/04/2024
Reference ID: 38425