Customer Service Team Leader (Secondment)

What you will enjoy doing

• You will help co-ordinate and plan team resource to ensure day to day activities are managed to maximize individual effectiveness and team performance in achieving SLA
• In addition, you will be directly responsible for coaching monitoring and developing your team members to achieve their KPI’s in a fast-paced customer focused environment
• Further you will have expert knowledge of Telephony/Contact Platform functionality
• You will need to participate in and be responsible for the onboarding process of new advisors supporting induction of new team members
• Furthermore, you will manage and review the appraisal processes covering performance, self-development and training needs in a timely manner to allow BOC to meet targets and individuals to meet their potential
• You will hold regular 121’s and Huddles with the team, ensuring any process or business changes are communicated

What makes you great

• You have the ability to communicate effectively at all levels
• Demonstration of natural leadership & motivational qualities
• In addition you have a proven performance management experience
• Experience within a Customer Service contact centre environment is required for this role
• Furthermore, you have the ability to lead and motivate teams with strong people management skills
• You must be capable of working under pressure, flexible and adaptable to change
• Good working knowledge with SAP is desirable but not essential

Why you will love working with us

We are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions, to providing life-saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed and everyone can be themselves.
At BOC, we take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of talented people want to come, stay and excel. We are always raising the bar, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make a difference, all over the world.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition & reward platform celebrates great work and special moments, as well as providing a hub for health and well-being benefits, including a wide selection of savings and offers at well-known retailers.
Grow to be your best and drive your career with the training and development opportunities we offer.

Have we inspired you? Lets talk about it

We are an equal opportunity employer committed to fostering an inclusive environment where everyone feels welcome, valued and empowered to bring their whole selves to work every day. We are more than happy to work with you to provide reasonable adjustments to enable you to present your best self.
Not sure if you fulfil the full criteria for this role? Regardless, we'd still like to hear from you! We look forward to receiving your application via our online careers site, hearing your story and getting to know you better!

Application closing date: 13th April 2024

Your contact person

BOC Limited, a Linde company
Cherie Greenwood