Customer Service Team Leader

Our client, based in Brighton, is a busy and rapidly growing company who are looking to hire a Customer Service Team Leader to join their team.

The successful candidate will be responsible for managing and growing our relationships with key clients. You will lead a team focused on delivering exceptional service and ensuring the satisfaction of our key accounts.

Responsibilities

• Leading the Key Accounts team, providing guidance, performance check-ins, training, and support.
• Overseeing office tasks such as customer & client calls, bookings & emails.
• Building and maintaining strong relationships with key clients.
• Understanding the unique needs and requirements of each key account.
• Collaborating with the sales team to identify growth opportunities within key accounts.
• Ensuring timely and accurate delivery of services to key clients.
• Monitoring key account performance and satisfaction.
• Managing escalations and resolving issues promptly.
• Developing strategies to grow revenue from key accounts.
• Providing regular reports on key account performance.

Requirements

• Proven experience in key account management or a similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proactive problem-solving and conflict resolution skills.
• Ability to work collaboratively with cross-functional teams.
• A track record of meeting and exceeding key account targets.
• Knowledge of the white goods or appliance repair industry is a plus.

Job Title: Customer Service Team Leader

Location: Brighton

Salary: £30,000 - £35,000 per annum

Full Time

For more information, please contact Jamie Watson at Clearline Recruitment.