Customer Service Team Member

We have a Customer Service role available to join a fantastic insurance company on the outskirts of York, who pride themselves on being able to offer a calmer, kinder and better-informed insurance experience to all customers.

Based on the outskirts of York, you will need access to your own transport. Along with a competitive salary of 27,000, you can expect an outstanding benefits package including 33 days annual leave, your birthday off work, critical illness cover, summer and Christmas parties with your loved ones, and mental health support.

We are keen to speak with anyone who has excellent communication skills, fantastic attention to detail, has experience working within an office-based Customer Service role, and wants to help improve the quality of people's lives.

Being the first point of contact for customers, some of your duties will consist of:

• Answering customer calls and emails quickly and with a smile, always ready to help
• Keeping all policy and customer information up-to-date and accurate in our back-office system
• Reaching out directly to customers who've asked for a call back or enquired on the website
• Creating quotes and setting up policies for customers over the phone, live chat or email
• Amending policy information quickly and efficiently whenever a customer needs help
• Managing updates to finance payments and dealing with PayPal drawdowns, refunds and invoicing
• Helping solve any problems customers might have, managing any complaints with a warm, friendly approach and escalating if necessary

This is a full time, permanent role working Monday to Friday, earning a salary of 27,000.

Castle Employment Group is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us. Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.

Due to the high volume of candidates that apply for our applications, we are unable to get in touch with every application. Therefore, if you haven't heard from one of our consultants within 7 days, please assume your application has been unsuccessful.