Customer Service Telephone Advisor

You’ll be a people person! You’ll have experience of interacting with customers and providing great service in a busy environment, maybe from a retail or another call centre background. This isn’t essential as you’ll receive full training on our systems and services.

It's more important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. You'll have good accuracy skills, will enjoy learning new things, being part of a team and generally helping people around you.

Start date for the role is the 3rd June with your first 4 weeks consisting of a mixture of training and support onsite to get you taking your first calls. Once you're trained and comfortable in the role you'll revert to a hybrid working pattern (this is at least 3 to 6 months). Once hybrid we’ll ask you to at least spend two days a week with us in our new building Coventry House, in Binley. Here you'll spend time with your team, enjoy free car parking, a self-service restaurant, multi faith room, well-being and games room!

As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.

We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.

You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.