Sales & Customer Service Coordinator

Sales & Customer Service Coordinator

Leeds, LS7 2AW – office based – free parking

Salary circa £11.50 ph dependent on experience

Full Time – flexibility offered

Our client are one of the UK's leading suppliers of Washroom, Cleaning and Janitorial Products.

Due to company growth, they are now looking for a Sales & Customer Service Coordinator, where you will be at the heart of their operations ensuring smooth logistics and exceptional customer satisfaction.

Responsibilities but not limited to:

Parcel Management:

• Verify manifests to ensure timely delivery of parcels.
• Address any delivery issues promptly by contacting customers or senders and arranging redelivery.
• Coordinate with Parcel Force for updates on stalled parcels.
• Add daily orders to Parcel Force for efficient processing.

Purchase Order Management:

• Assign tracking numbers
• Organise tracking information into relevant folders before invoicing.
• Update portal with tracking numbers and email tracking imports orders daily.
• Manage invoicing, including writing invoice numbers and verifying prices.

Customer Interaction and Sales Support:

• Efficiently handle incoming calls, directing them to the appropriate person or taking messages.
• Process purchase orders from customers promptly and assist with product inquiries and pricing.
• Support sales calls with relevant information and assistance.

Email Correspondence:

• Respond to customer and company emails promptly and professionally.
• Direct emails to the appropriate recipient, ensuring efficient communication.

Personal Assistant and Marketing Duties:

• Assist in managing the workload by scheduling meetings and reminders.
• Prepare necessary documents for meetings, including PDFs and price lists.
• Update website and create social media presence

Shipping Logistics:

• Request shipping quotes via email and maintain a log in Excel.
• Coordinate shipping documents with relevant shipping companies.
• Monitor and update ETA's, noting any delays promptly.

Who we are looking for:-

• Excellent communication skills with a customer-focused attitude
• Strong organisational skills and attention to detail
• Previous experience within a sales environment converting opportunities into transactions
• Problem-solving skills with the ability to address delivery issues, handle customer complaints, and find solutions to logistical challenges in a timely manner.
• Proficient in Microsoft Office
• Good time management
• Marketing experience particularly around social media platforms desirable

Interested? please submit your updated CV and a cover letter outlining your suitability for the role.

INDLS