Address
SalaryCustomer Service Coordinator
Wakefield
Salary £25,000 - £27,000 DOE
An amazing opportunity has arisen within a continuously growing homebuilder based in Wakefield.
You will be responsible for delivering exceptional levels of Customer Service for their Customers.
Customer Service Coordinator
* Ensure contact is made with every customer following legal completion and maintained throughout the developers 24-month warranty period
* Effective and professional communication with customers to correctly manage customer expectations
* To issue documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
* To ensure accurate and speedy data input into the Customer Service operating system - Salesforce
* Ensure the correct and effective co-ordination of remedial tasks with the emphasis of resolving matters in a timely manner, whilst confirming actions to the customer
* Create positive working relationships with contractors and all other departments
* Effective communications with contractors and other third parties to ensure business SLA compliance
* Deal effectively with all incoming communications such as telephone calls and emails, entering details accurately on to Salesforce in a timely manner
* To act professionally, courteously and with dignity and control at all times with customers, internal and external colleagues and subcontractors alike to uphold the core values of the business.
* To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork completed.
* A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.
* Experience within a similar role, working for a Housing Developer shall be advantageous
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
