Customer Service Coordinator

Our client based in Keighley is looking to recruit a Customer Service Coordinator on a full time, permanent basis.

Main Duties and Responsibilities:

• Receive, process and verify the accuracy of orders in whichever format from customer and input into appropriate IT system.
• Handle all customer correspondence in an effective, timely and positive manner, promoting the company image at all times.
• Monitor customer requirements in terms of stock holding and forecasts adherence, and to have regular communication with the customer base to ensure that their usage is fully understood.
• Aid in the development and continual improvement of order processing and data input within the IT system.
• Complete required reporting and administrations in required timescales, such as sales tracker, OTIF and ensure price checks are completed on a weekly basis.
• Liaise with planning in terms of service issues/promotional activity and keep them informed when periods of instability occur.
• Manage any customer enquiries whether it is related to delivery, invoices or general queries.
• Check customer call-off a week in advance and highlight any issues to planning.
• Review customer forecasts and send report to planners.

Person Specification/Skills Required:

• Excellent communicator and organisational skills
• Able to demonstrate strong customer focus
• Friendly and personable, able to communicate well with a broad clientele
• Good attention to detail, accuracy critical element of role
• Proactive approach to work
• Ability to work on own initiative and part of a team
• Excellent IT Skills (Word/Excel/Internet)
• Experience in Plastic food packaging industry and BRC Packaging Standards could be an advantage

Job Type: Full-time (40 hours per week half hour unpaid break) Monday to Friday 8.30am to 4.30pm, Permanent

Salary:  £24,000 to £26,000 per year

Benefits include:

• 25 days holiday plus 8 bank holidays
• A contributory Pension Scheme once you have been employed for three months of 3%

1 x Life Assurance and ability to opt-in to Health Cash Plan Scheme which covers dental, optical, mental health and well-being after 6 months employment