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Form of work
SalaryIf you have worked in Customer Services and are a strong communicator with good organisational skills – we’d love to hear from you!
Liberty Recruitment Group is absolutely delighted to be partnering with our global client in their search for a Customer Service Coordinatorto join their busy, supportive team! This is a full time, permanent position and is based in Portsmouth.
The main purpose of this role is to manage a variety of enquiries as quickly as possible and to communicate with third parties, internal departments and customers to resolve customers' queries effectively.
Some of your duties will include:
- Speaking to insurance claim customers after their initial claim has been processed – this is a longer-term customer support role where you’ll need to be resilient and adaptable,
- Resolving customer queries or complaints over the phone and transferring calls to other departments, if necessary,
- Completing data entry tasks and typing notes from your conversations onto the company database,
- Maintaining a high level of Customer Service to ensure a positive customer experience.
To be considered for this Customer Service role, it is essential that you enjoy working in a customer-focused role, and that you would be comfortable working autonomously.
As an individual you will have;
- Excellent Customer Service skills,
- Experience working in insurance or financial services would be advantageous,
- A keen eye for detail and able to prioritise effectively,
- IT literate (including use of Microsoft Office).
In return, our client is offering a salary of £23,500, plus some fantastic benefits, including; 25 days holiday +BH, EAP, pension, life assurance (X2) and health cash plan.
If you would like to discuss this role further, please contact the Liberty Recruitment Team.
