Customer Service Trainer/Coach (German & English Speaking)

Job Title: Multilingual Customer Service Trainer/Coach

(German & English Speaking)

Salary: (phone number removed) Per annum (DOE) + bonus
Location: Ringwood/London.
Hours: 40 paid hours per week.
Shifts: 40 paid hours per week. Shifts between 8.00am and 8.00pm Monday to Saturday.

Skills Requirements

• Training/coaching qualifications or equivalent.
• Excellent numeracy and literacy
• Excellent Customer Service skills
• Good analytical, decision making and problem solving abilities
• Excellent written and spoken communication skills, in both English and German.
• Track record in training/coaching.

Key Accountabilities

• To monitor performance and quality standard of all agents, ensuring all KPI's are met.
• To be able to identify areas of concerns, conduct feedback sessions and set targets/expectations.
• To actively improve our training/coaching standards or identify new ways/approaches to training/coaching sessions.
• Handling the on boarding and development of any new joiners
• Develop and increase the knowledge of all agents by holding weekly/monthly best practice, soft skills workshops.
• Knowledge base/Training manual/Coaching manual management.
• To provide feedback and set performance and quality expectations in line with the agreed KPI's.
• To work closely with the Team Leader to ensure client expectations are met.
• To present our clients in a professional manner at all times, whether in person, by phone or in writing.
• To continually look for ways to improve performance.
• To be well organised, professional and reliable.
• To work alongside the team by effectively working on contacts.
• To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
• To demonstrate a willingness to learn and have fun at work!

Database & Systems & Training

Full training will be given and will include on-going training throughout your employment
as and when required. You will also receive a full company induction that will include many areas
such as GDPR and the Quality Management System and all other systems and soft
skills training.

Opportunity for Growth

The suitable candidate will be welcomed into the team where they will work alongside established,
skilled consultants to help 'raise the bar' in terms of customer experience.
Across the campaign the team will have SMART objectives. These will be communicated by the
manager (on behalf of the client).
Growth and development are encouraged and supported and over time the team member will have
the opportunity to progress their role and take on additional duties.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.