Customer Service

Multiple Full Customer Service Advisors wanted - Temporary to Permanent position.
The Best Connection are hiring Inbound part time Customer Service Advisors to work for our client, a housing association based in Chippenham. This is a temporary to permanent role, with the option to go permanent after a successful 12-week period.
Easily accessible by public transport!
The Role: Assess and resolve enquiries, requests, and complaints, on the telephone, writing, and through a range of electronic channels. Provide a comprehensive information service to customers and the public. Maintain electronic databases of letters and forms received, information given, services requested and complaints. Ensure accuracy of information, consistency and efficiency when dealing with customers Responsible for taking customer payments, giving low level accounts advice, processing invoices, and ordering repairs. Handle a significant volume of high level & confidential customer information. Hours and Pay: £11.44 per hour Monday - Friday 37.5 hours per week 7.5 hours per day Rotation Shift Shift times- week 1 (7:45am till 3:45pm) week 2 (8:45am till 4:45pm) week 3 (11am till 7pm). Additional Benefits and Requirements: 28 days Paid Annual Leave pro-rata (inclusive of statutory holiday) Canteen Overtime Available Employee Incentives Parking on site
Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
All vacancies are available and correct at the time of posting. Some details may be subject to change.