Customer Service/Admin

WHO ARE WE?

We are an e-commerce business that has a number of exciting custom gift brands and we're on a mission to become one of the largest and most innovative gift businesses in the World.

WHAT YOU’LL BE DOING

As our Customer Happiness rep, you'll be responsible for creating an engaging, fun, and innovative customer experience across our range of online brands.

JOB ROLE

• Talking directly with our customers understanding what they need and want
• Responding and delivering excellent customer service across live chat, email, or phone
• Working with the team to develop and optimize the customer experience across all our brands.
• Uploading Products to our websites
• Managing product imagery and copy across all our websites
• Fulfilling our customer service process and ensuring that standards are maintained
• Delivering feedback or complaints procedures
• Answering FAQs for customers

WE NEED YOU TO HAVE

• Experience in Customer Service/Admin role
• Outstanding written and verbal communication skills
• Ability to work in a professional environment and represent the company in a suitable manner.
• Outgoing and confident personality, able to work with and alongside new people with ease.

WHAT YOU’LL NEED TO SUCCEED

• Hard worker
• Confidence & Energy
• Ability to work on own initiative and part as of a team
• Positive attitude
• Out the Box Thinking
• Proactive with a can-do attitude
• Highly Organised

Job Type: Full-time

Salary: £22,000.00-£27,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Application question(s):

• Why do you think you would be a good fit for this role?

Experience:

• Customer service / Admin: 2 years (preferred)

Work Location: In person