Customer Services

Customer Account Manager

Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector is currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to schools on time.

Key Responsibilities

• Entering planner and other jobs onto the database and ensuring the information is current throughout the production process
• Providing proof assessment to planner jobs where necessary
• Being able to provide a concise quote for various products where necessary
• Updating the customer user information on the CRM system
• Ensuring the website 'order tracking' information is up to date at all times
• Sending jobs 'to print' using various software

Key Skills

• Fluent in German and English
• Being able to deliver excellent customer service to our customers and enjoy dealing with people
• Having the ability to use the main database and CRM system to ensure all information is kept up to date
• Being able to delegate to Administrative personnel to ensure orders are processed correctly and in a timely manner
• Have a problem solving attitude, being able to deal with all types of queries, complaints and problems
• Being able to communicate professionally with customers by telephone and email

Hours, Benefits & Salary

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Work from home
• 8 hour shift
• Monday to Friday
• Up to 23k DOE