Customer Services Administrator

Salary: Circa 24,500 per annum (pro rated)plus Veolia benefits
Hours: 37.5 hours per week Monday - Friday 9am - 5pm (30 minutes unpaid break)
Location: Wiltshire/ Hampshire/ Home Working (occasional travel to Veolia South Region sites)
This is a Fixed Term Contract - Maternity Cover - 6 months with a view of extending.
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;
We are looking for someone with a blend of both Credit Control and Customer Service experience to join our Customer Service team. The role will be focussed on managing customers in our District Heating business line and you will provide general support to our customers when they contact us. Duties include the following:-

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• Answering telephone, email and postal queries and correspondence
  
• Manage all customer contact through CRM systems updating contact notes as required
  
• Maintain Navision system as the master data store for property, customer and meter information
  
• Processing routine invoice runs
  
• Invoice creation for billable ad-hoc works
  
• Cash allocation and bank reconciliation
  
• Taking payments and setting up direct debits
  
• Regular liaison with customers, service engineers and stakeholders
  
• Schedule maintenance and repair work through Concept works management system
  
• Build and maintain trusting relationships with customers and stakeholders
  
• Compliance with all Veolia policies, procedures and service levels
  
• Compliance with all Health and Safety policies and procedures
  

What we're looking for;

• Educated to GCSE standard or equivalent experience
  
• Previous experience in a customer service role
  
• Previous Credit Control (consumer debt) experience
  
• Experience using CRM software would be an advantage
  
• Good IT literacy and reporting skills (experience of using Google Suite applications)
  
• Experience within the District Heating industry or Utilities Company would be an advantage
  
• Strong communication and interpersonal skills
  
• Good Planning and organisational skills
  

What's next?
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.