Customer Services Administrator

Company Description

Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

Company Overview

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!

Shift Pattern: Monday - Friday Days (07 00, 08 00 & 09 00 rotating and 1 weekend in 5 07 30)

Salary: £26,000 Per Annum

Job Description

We are currently seeking a Customer Service Administrator to join our Customer Services team at our Port Salford site. As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Job responsibilities of a Customer Service Administrator include:

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Order keying on SAP
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• ATP control for Order releasing.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

As a Customer Service Administrator you will possess the following skill, experiences and qualifications:

• Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.
• Conscientious and reliable with adaptable attitude

Additional Information

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave Competitive holiday entitlement.
• Pension scheme We want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our !