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SalaryAbout The Role
Are you a natural people person, with the ability to deliver excellent Customer Service? Are you an individual who has the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment? Maybe you are looking to start a career in Housing or fancy a change? If so, this could be the role for you!
Our Customer Service team at LiveWest are the heart of the business acting as the first point of call for all our customers queries. We pride ourselves in supporting all our customers and champion ourselves on playing a key role in solving the UK's housing crisis. This role can be demanding, challenging and ultimately very rewarding. No two days will be the same. This role is suited to people who remain calm under pressure, good at problem-solving and have excellent interpersonal skills, with an empathetic nature.
Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all customers, no matter what the situation.
Our Customer Service team not only build strong, trusting relationships with our customers but we work dynamically across the business with other colleagues to provide the best quality homes.
We have multiple channels in which our customers can contact us. This includes:
- Phone.
- Email.
- Social Media.
- Live Chat.
- Web Forms.
Applicants would need experience in using different IT systems including Microsoft 365 and comprehensive training will be provided for this role.
About The Candidate
- be completely committed to the delivery of excellent customer service.
- have excellent communication skills, whilst being patient and empathetic with our diverse customer base.
- have an inquisitive mind with the ability to draw out key information, therefore ensuring the customers' repairs are fixed on a first time basis.
- have good IT and record keeping skills with the ability to multi-task.
- be committed to our values; We are Customer Focused, We Challenge Convention, We Deliver Together.
About The Company
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.
