Customer Services Advisor

Immediate or imminent start!

37 hours per week, £11.09 per hour plus holiday pay. Working 8:30 to 16:30 or 9:00 to 17:00 Monday to Friday

Are you passionate about making a positive impact in people's lives? Do you thrive on providing excellent customer service and support? Join our Client's supportive team as a Social Housing Customer Services Advisor based in Plymouth!

We are currently seeking a dedicated and compassionate individual to fill the role of Customer Services Advisor on a temporary to permanent basis. This initial 3-month contract offers the opportunity to showcase your skills, with the potential for long-term employment within the organization.

Our client are committed to providing safe and affordable housing solutions to individuals and families in need. They believe that everyone deserves a place to call home, and their mission is to create thriving communities by offering high-quality social housing options.

As a Social Housing Customer Services Advisor, your primary responsibility will be to deliver exceptional customer service and support to their tenants. Some key tasks include:

Handling inquiries, complaints, and requests from tenants with professionalism and empathy.

Providing accurate information regarding tenancy agreements, rent payments, repairs, and maintenance.

Assisting tenants with housing applications, eligibility criteria, and allocation processes.

Collaborating with internal departments and external agencies to resolve issues promptly and efficiently.

Maintaining accurate records of interactions, ensuring confidentiality and data protection.

Participating in team meetings and training sessions to enhance your knowledge and skills.

To excel in this role, you should possess the following qualifications and skills:

Previous experience in a customer service role, ideally within an inbound call-centre environment.

Excellent communication skills, both written and verbal, with the ability to empathize and provide clear information.

Strong problem-solving and decision-making abilities.

Knowledge of relevant housing legislation and procedures is advantageous.

Proficient in using computer systems and software for data entry and retrieval.

As a valued member of our team, you can expect:

Competitive salary and benefits package. Hourly rate of £11.09 per hour plus holiday pay

A supportive and inclusive work environment.

The chance to make a difference in the lives of individuals and families within our community.

Local cafes and shops for lunches

If you are ready to embark on a rewarding career as a Social Housing Customer Services Advisor in Plymouth, we want to hear from you! To apply for this temporary to permanent position, please submit your CV and a cover letter highlighting your relevant experience and skills.

Our client is an equal opportunity employer. We encourage applicants from diverse backgrounds to apply.

For further information contact specialist Social Housing Recruiter Mark Grove on , email your CV or apply via this site