AddressCustomer Services Advisor
Salary scale 2: £23,151 per annum (pro rata)
Part Time (30 Hours Per Week) and Term Time Only Permanent
Actual salary is based on Term Time Only weeks worked
Job Purpose: To provide an outstanding support service to all Bridgend College students and stakeholders.
You will provide frontline support working on the front desk at college campuses, provide excellent customer service to all stakeholders and ensure an efficient, effective and courteous service at all times (face-to-face, email, telephone and live chat).
What are we looking for?
- Ability to deliver a high quality customer focussed service.
- Ability to implement administration systems.
- Knowledge of Google Suite.
- Good interpersonal skills.
- Resilient
- Team player
- Ability to answer phone calls, enquiries and LiveChat confidently in Welsh is desirable.
If you feel you could contribute to this supportive team, we want to hear from you!
For further information, and to view the full job description and person specification, please view the job information pack.
Bridgend College recognises its responsibility to ensure the safety and wellbeing of all students. We apply a rigorous process of checking the suitability of staff and volunteers to work with children and vulnerable adults. The above post is subject to a satisfactory/enhanced DBS disclosure for child and adult workforce.
Bridgend College understands the value of providing services in Welsh and the need to grow its bilingual workforce. We therefore encourage applications from candidates who are able to demonstrate good Welsh language skills. Please specify in your personal statement whether you would prefer to have your assessment/interview conducted in Welsh.
We are actively seeking to improve representation from all sections of the community and promoting equality of opportunity. We welcome applications from everyone, including people from different backgrounds and communities, and of different ages.
We are proud to be a Disability Confident Leader and we guarantee to interview anyone with a disability if their application meets the essential criteria for the post, and consider them on their abilities. We can also offer reasonable adjustments throughout the recruitment process.
Please note there may be a requirement for a second stage interview or assessment.
