Customer Services Advisor

Looking to take your career to new heights? Look no further than Sanctuary Personnel, an esteemed and award-winning recruitment agency. With a TrustPilot score of 4.8/5 and over 500+ reviews, we are dedicated to connecting with talented professionals like you. We have exciting locum opportunities for Customer Services Advisors with UK experience to join our team.

Location: Torquay

Pay rates (Assignment rate): £12.18 per hour

Contract Length: 3-Months

Duties:

• Provide a friendly and efficient front line customer enquiry service within the Customer Services Department working in the Call Centre the team is multi-skilled and has a comprehensive knowledge of Council Services to support customers and enable them to access services across a range of different channels
• Deliver reliable customer service digitally, via telephone, face to face and in writing
• Greet, direct and assist customers
• Maintain records and information, including updating of information databases
• Using on call scripts, customer records and work flow technology to enable the most effective customer journey
• Resolving a significant proportion of customer queries at the first point of contact or routing them to the right team, providing accurate advice and guidance
• Promoting self-service and sign posting to additional services both internally and externally
• Accurately capture customer information
• Identify customer needs and supply an appropriate range of options
• Select, retrieve and supply customer service information
• Work within the performance management framework for Customer Services
• Taking payments over the phone where appropriate
• Deliver and respond to customer enquiries using relevant knowledge of council services and the technology (e.g. A-Z, toolkits, internet) available
• Provide accurate, valid and complete information by using the right methods/ system tools
• Follow set guidelines, processes and procedures
• Refer enquiries to service areas at an agreed level of complexity (per Service Level Agreement)
• Contribute to the identification and implementation of customer service improvements
• Ensure that Data Protection legislation and Customer Confidentiality is adhered to at all times
• Ensure that any requests made in accordance with the Freedom of Information act are identified and responded to in line with policy
• Ensure that contact centres are suitability presentable
• Support team working through contributing to training and development activities and participate in training when required
• Attending courses, workshops etc and working in other areas and their partner organisations
• Adhere to rota duties, lunch breaks and working patterns to meet the needs of the service

Requirements for the Customer Services Advisor roles:

• Previous UK customer service experience

These Customer Services Advisor positions are advertised by Lauren Minter. If you're ready to take the next step in your career, click above to apply now.

At Sanctuary Personnel, we believe in inclusivity and diversity. If you have a disability or require reasonable adjustments during the recruitment process or in the workplace, please inform us at the earliest opportunity. We are committed to providing the necessary support throughout your journey with us.

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