Customer Services Advisor Apprentice

East Cambridgeshire District Council have an exciting opportunity for a Customer Services Advisor Apprentice to join their team!

Location: Ely, Cambridgeshire (CB7 4EE)

Salary: GBP22,366 per annum plus benefits package

Job Type: 2 Year Fixed-Term Contract

Hours: 37 Hours per week, Monday - Thursday 8:45am - 5.00pm and Friday - 8:45am - 4.30pm

Close Date: 7th of July 2024

About Us:

East Cambridgeshire offers excellent transport, stunning countryside, vibrant markets, and welcoming communities, making it one of the UK's happiest and healthiest places to live. The District Council prides itself on delivering sustainable, economically driven services that benefit residents, stakeholders, and the environment.

This is a great opportunity for someone who enjoys working with people and is passionate about customer service. It is perfect for anyone who has just left or is leaving full time education and is looking for a career in Customer Service.

Customer Services Advisor Apprentice- The Role:

As a Customer Service Advisor Apprentice, you will gain a good understanding and experience of work in a frontline, public sector post. Primarily telephony based, you will provide a courteous and efficient service to all customers, resolving their enquiries, wherever possible, at the first point of contact, checking and updating customer data. You will also respond to customer enquiries in-person at the reception desk and process financial payments for the services the authority provides or has responsibility for administering.

Customer Services Advisor Apprentice - Key Responsibilities:

- Serve as the Council's lead advisor on statutory and non-statutory environmental services, including Environmental Health, the Home Improvement Agency, and Waste and Recycling Services

- Prepare, implement, and monitor service delivery plans, strategies, and transformation plans to ensure targets are met

- Provide operational and strategic leadership, delivering an efficient, effective, and customer-focused enforcement and regulatory service

- Offer senior technical guidance, support, and expertise to the services

- Ensure compliance with statutory and legislative frameworks, government policies, and Council policies

- Lead, motivate, and appraise staff to maximise effectiveness, morale, and job satisfaction

- Perform any other duties as required by the Director (Operations)

Customer Services Advisor Apprentice - You:

The ideal candidate will possess the essential qualities:

- Committed to completing a Level 2 Practitioner Certificate in Customer Services both in the workplace and in own time as required

- Strong listening, Keyboard & Interpersonal Skills

- Well- Developed Communication Skills

- A willingness to learn and will demonstrate a positive attitude and a flexible, pro-active approach to teamwork and Customer Service

Customer Services Advisor Apprentice- Benefits:

In return, the Council offers a range of benefits including:

- Childcare scheme (in approved cases)

- Occupational health programme

- Training and development

- Uniform provided

- Holiday, sickness and salary pension scheme entitlements

Application Process:

Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended 2023), applicants are required to declare all unspent cautions and/or convictions. You can find more details about our policies for ex-offenders online.

To submit your application for this exciting Customer Services Advisor Apprentice opportunity, please click 'Apply' now.

The closing date for application is Sunday the 7th of July 2024. Interviews will be hold on Monday the 17th of July 2024.