Customer Services Advisor Part-Time - Springfields Outlet Shopping &

Purpose of the Role

Providing Customer Services to all visitors, retailers and staff.

Key Responsibilities

• To provide information and guidance to customers.
• First point of contact by phone, email or in person.
• Conduct a meet & greet service for coaches & guests.
• Working Monday - Friday
• Flexibility required to cover holiday, sickness, late night hours and events
• Knowledge of event management

• Assisting customer queries.
• Meet & Greet visitors
• Computer knowledge essential
• Help with figure collection
• Assist with Marketing as required
• Dealing with our website, social media enquiries, TripAdvisor responses, complaints and general enquiries
• Assist with parking and APP enquiries

Skills, Knowledge and Experience

• A polite and approachable manner at all times.
• Excellent verbal and written communication skills.
• Event Management
• Some marketing knowledge would be of benefit
• Must be completely flexible
• Can do approach
• The ability to work independently and as part of a team.
• Excellent customer service skills.
• Good IT knowledge.

Working Hours - 20 hours per week Monday - Friday but must be flexible to cover extra hours & weekends

Please see our Benefits Booklet for more information.