Customer Services Advisor (Part Time)

To apply, please visit www.lincoln.gov.uk/jobs and complete our application form.

(Please note: City of Lincoln Council do not accept CVs)

An opportunity has arisen within the Customer Services Team at the City of Lincoln Council for a Part Time position for the role of Customer Services Advisor. The role will involve dealing with customers either by phone, email, web chat or face-to-face. Our skillsets include Housing rents and repairs, Revenues and Benefits, Refuse and Environmental Health and main reception and switchboard.

The successful candidate will be able to demonstrate customer focus and an ability to work efficiently as part of a multi-skilled team. An ability to use Microsoft Office packages is essential.

Key responsibilities:

- Work under the general direction of one of the Customer Services Team Leaders to deal with queries received from customers and stakeholders across a range of Council services.

- Provide advice and support to the Customer Services Team Leaders to help continually improve the service provided to customers and stakeholders.

Benefits we offer:

- Flexible working options / flexi time scheme.

- Generous annual leave entitlement plus bank holidays.

- Local government pension scheme (currently 23.4% employer contribution).

- Employee online discount scheme (including cinema, retail/supermarkets and homeware/tech).

- Health and Wellbeing support.

- Sustainable travel options (tax-free bike scheme and discounted City parking).

For an informal discussion, please contact Recruiting Managers Naomi Davison (01522 873843) or Scott Walker (01522 873844).

In order to complete your application, please visit our website. You will find the essential criteria required for the role in the person specification section of the job description, so please ensure you address this in your supporting statement.

All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires a basic DBS check.

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.

Job Types: Part-time, Permanent

Salary: £22,984.00-£26,122.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person