Customer Services And Central Administration Manager

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and  that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.

Your responsibilities will include:

• Supporting Harris Federation as a main provider ensuring all data remains accurate
• Preparing and updating PowerPoint presentations to promote Apprenticeship programmes
• Organising and promoting events and information sessions 
• Ensuring the promotional/marketing strategy drives an increase in apprenticeship applications and delivery across the Federation
• Organising and managing information days for prospective learners / students and supporting the recruitment to various Apprenticeship programmes
• Monitoring and updating records on the DAS (Digital Apprenticeship Service) system and other data trackers
• Maintaining apprenticeship records
• Helping to maintain the PICSWEB system to declare our monthly ILRs (Individual Learner Records)
• Supporting implementation, procurement, quality assurance and evaluation of the apprenticeship offer to support business objectives
• Data analysis and preparing regular reports
• Creating and maintaining an up-to-date apprenticeship dashboard of current learners on their progress and completions
• Maintaining and managing the generic apprenticeship email inbox
• Supporting the Apprenticeship Manager in virtual and face to face promotional sessions
• Liaising with training providers, ensuring they share up to date reports, apprenticeship documentation and making sure they are OFSTED approved
• Facilitating meetings and taking, preparing minutes and records
• Supporting line managers and staff members with Apprenticeship queries
• Managing and actively updating the virtual learning platform
• Supporting with the on-boarding of learners on the Harris Federation main provider provision and the completion of relevant enrolment documentation, procedures, and guidance

We would like to hear from you if you have:

• Excellent organisational and communication skills, with the ability to engage a range of audiences internally and externally
• High levels of competence in standard office ICT applications and basic design of web pages or learning platforms
• Understanding of learning platforms and their maintenance
• Proven strong organisational skills within an administration role
• Confidence and ability to develop and maintain professional relationships at all levels within the Federation, as well as with external customers
• Collaborative approach, effectively working with others to achieve team success
• High standards of ethical conduct at all times, with a clear understanding of the impact on others
• Knowledge of Apprenticeship funding rules and regulations in line with the ESFA (Education Skills Funding Agency) various funding rules, with the ability to advise the Harris Federation workforce on various applications

For a full job description and person specification, please download the Job Pack.

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. 

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.