Address
Form of work
SalaryPeak Season Support Care Administrator – Supporter Care Hub
Fixed Term Contract running from March until 30th November 2024.
Full time – 34.5 hours worked Monday to Friday
Location – Split between home and our Shipley Office (Tuesday’s in the office)
National: £21,450 + Benefits
Would you like to be part of a small team who play a vital part in helping Macmillan reach our fundraising goals? Are you open to expanding your Customer Service Experience further and interested in seeing a different side to Macmillan?
About the role
In this role as a Supporter Care Administrator you will be responsible for logging the fundraising complaints and compliments we receive, ensuring delivery of high-quality and accuracy within an agreed timescale. You will also support in categorising data and perform day to day administration tasks, such as data input and updating contacts lists.
Being a part this small team, you will help to deliver an excellent supporter experience and play a vital role in helping us achieve our commitment to our supporters, along with supporting us to meet our ambition of reaching and improving the lives of everyone living with cancer.
About You
Our ideal candidate will have previous experience of working in a fast-paced office environment and carrying out office administration work. You will have strong verbal and written communication skills, and previous experience providing support and handling customer enquiries. You should also be able to demonstrate robust IT skills: literate in Microsoft Office applications, particularly Word, Excel, with a strong attention to detail to support in maintaining key data and documentation.
About us Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.
We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another ethnic minority background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy, along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
Recruitment Process
The application closing date is Wednesday 20th March, 2024 with virtual interviews shortly after.
In order to ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.
