Customer Services And Retentions Advisor

Thank you for your interest in Interact Contact Centres. This is a full time role and office-based. Therefore you should be within a commutable distance to Richmond, TW10 6UW.

Please click on Apply for this job on the right hand side and we will give you a call to talk about the opportunities we can offer you.

Operational hours: 9 hour shifts between 8am 8pm (Monday Sunday)

Role:

Conversing with customers on the phone who are looking to cancel their contract/subscription. You will be establishing appropriate services through profiling, and securing the sale with effective, confident closing techniques, with the aim to pitch or upsell higher value products/subscriptions. Depending on the campaign, you will be selling products such as broadband & fibre, TV and mobiles or newspaper subscription packages.

If you are looking to gain experience in sales, customer service and Retentions - we are looking for the following:

• A confident communicator, fluent in English both verbal and written
• Good PC Literacy and web savvy
• A typing speed of at least 30 words per minute
• Experience in working towards and achieving targets
• Ability to maximise sales through excellent customer service
• Customer focused and have a genuine desire to provide high quality service
• Ideally able to demonstrate previous contact centre/ service and/or sales experience desirable but not required. We often train people from different walks of life.

We offer:

• A good hourly wage in addition to an attractive bonus structure
  
• Other benefits include holiday pay, pension and childcare voucher scheme, free fruit, coffee and tea
• Refer a friend scheme
• Initial in-depth product and skills training and ongoing coaching and support
• Opportunities to develop and progress your career in a growing company
• Beautiful open plan offices in Richmond town centre near the river, pubs and green (serviced by the District Line, Overground, Southwest Trains & many buses)

To be an Equal Opportunity Employer Interact CC provides the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.