Customer Services Application Officer - Oxford City

Customer Services Application Officer - Oxford City

£12.32ph

Contract – Full Time

The Role;

As this is an entry-level role, full training on the role-specific knowledge you need will be provided, so that you develop the skills you need to help build and shape the service we provide to Oxford City residents and users. The work is very diverse; from taking customer calls and payments, to using procedure notes and complex information systems to process applications to a high standard and responding to a high volume of emails. Depending on what service areas you work in, you may also be reading and interpreting drawings, plans and maps, using an Excel spreadsheet to manage a caseload of client contacts, or checking customer documentation and inputting details into Council systems. It is a fast-paced role, where changes to the way we work need to be quickly implemented to reflect ever-changing legislation in these areas, and where an ability to quickly learn and retain information is a definite advantage. Your existing experience of providing excellent customer service will also be used every day, as you make contact with our customers via phone and email, and face-to-face once this option is available once again.

To find out more information please contact Billy at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.