Customer Services Assistant

Based: Bradford (This role is based at Head office, BD11 1DR with hybrid working)
Hours: full time - 35 hours/week Permanent

About our client

People come to work for our client because they believe in what matters to them. Inclusion drives all that they do, be that the services they offer to tenants, the environments they create or the homes they deliver. One in four people in this country are disabled but most homes are designed to exclude them. They believe in designing homes and creating neighbourhoods that everyone can share and enjoy. They have 3200 homes across the country from Tyneside to Cornwall. They are champions of the Lifetime Homes Standard and provide expert training and consultancy through their Centre for Accessible Environments (CAE) in-house team.

About the Role

You will be responsible for delivering excellent customer service to their tenants based at their Bradford Customer Service Contact Centre. This is a generic and rewarding role - and a challenging one. You will be required to take incoming calls from their tenants, diagnose repairs, liaising with contractors, keeping tenants up to date, making outbound call to improve the overall service levels and will be committed to their inclusive housing mission.

About You

Possess a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. You will be committed, and enthusiastic, thriving on the challenges of working independently and the responsibility and rewards that brings. You will have some experience and knowledge of housing.

You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and service demands.

Our client understands that one person can’t always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply using the details below.

For a copy of the job description please email the recruitment department and to apply please visit their website.

This position will remain open until Thursday 29 February 2024, so don’t delay submitting your application!

hey are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for their roles. They encourage jobseekers from all backgrounds and experiences to express their interest, and to contact them at the recruitment department via email if you would like to chat to them or discuss reasonable adjustments for your application or interview process.

If you have any questions, please feel free to contact the HR department.