Customer Services Assistant

Marketing and Advancement

This position is open ended and part time (0.4 FTE), working Thursday and Friday, 9am to 5pm.

Join us and be part of a vibrant community at Loughborough University.

Here’s more about the role and what we’re looking for:

We are seeking to appoint a Customer Services Assistant to work as part of our busy counter team providing parcels, mail and production services to students, staff, and external visitors to our East Midlands campus.

The successful candidate will demonstrate the ability to deal with customers and colleagues on a regular basis and in a friendly and approachable manner, dealing with queries, explaining procedures, and demonstrating systems and/or services. In addition, they will be enthusiastic and proactive, respond well to a constantly changing environment and have a keen eye for detail.

Key Requirements:

You’ll have a good track record of providing customer service to a diverse community.

You’ll bring experience of dealing with routine queries, explaining procedures, and demonstrating systems and/or services.

You’ll have excellent communication and interpersonal skills.

Why should you apply?

As a central support service to the Loughborough campus, there is an opportunity for you to develop, expand your skills, engage directly with our diverse student community and network with a wide range of colleagues.

If this role sounds of interest, we’d love to hear from you.

Informal enquiries should be directed to Helen Clarke, Print, Post and Logistics Manager via email to h.j.clarke@lboro.ac.uk or by telephone to 07399 098847

For more information please refer to the Job Description and Person Specification.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.

If there are additional adjustments you’d like to request please contact Helen Clarke. We also offer reasonable adjustments on the job.

Closing Date: Sunday 21 April 2024

Interview Date: 9 May 2024

Our Benefits

• Generous annual leave allowance up to* 44 days (inclusive of Bank Holidays & University closure days)
• Competitive pension schemes
• A range of childcare support initiatives and benefits including childcare vouchers; on-site university nursery (with salary sacrifice scheme); and holiday play schemes.
• We offer a range of family friendly, inclusive employment policies.
• BUPA Cash Plan (100 scheme)
• Employee Assistance Programme
• Season ticket loan scheme.
• On campus parking with charging points for electric vehicles
• Fantastic range of sports facilities and preferential membership packages available
• Fantastic CPD, LinkedIn learning and inclusive resources for development