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Form of work
SalaryAbout the role
Temporary fixed term contract until 31st December 2024.
To provide a high-level customer orientated advice and information service, resolving customer contacts and facilitating service access for council customers across all methods of contact to the council.
If you wish to discuss any aspect of this role, please contact the Team Leaders on 01536 535646
What will you be doing?
1. To resolve customer telephone and face to face enquiries and facilitate customer access to the full range of Council and partner services in a courteous and efficient manner in line with the Councils Customer Services Processes.
2. To give information, advice and guidance on electoral matters ensuring the advice is accurate, relevant and accords to relevant legislation, Ministerial Guidance, good practice.
3. To utilise platforms, applications, and equipment necessary to undertake the duties of the post efficiently and effectively for example, Microsoft 365 and its common applications.
4. To undertake administrative tasks relating to Council and partner services accurately and efficiently.
5. To undertake any necessary training as required within the duties of the post.
6. Comply with security provisions in respect of Data Protection legislation, including protocols and agreements in respect of sharing/providing information
7. To Undertake such other duties that are consistent with the job purpose and grade of post.
About you
You will have direct experience in providing in-depth advice to the public, either face to face or by telephone.
You will be educated at GCSE's grade C or above in Maths and English (or equivalent)
You will be flexible, adaptable and reliable, with a positive can do attitude.
Our benefits
We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.
Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services
Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.
Your differences make us different - Achieve Together.
We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete.
