Customer Services - Fault Coordinator

TeamJobs are working with a well known Manufacturing company in Poole who are looking for 2 Customer Service Fault Co-coordinators to join their team on an on-going temporary basis.

This is a fantastic opportunity for candidates with previous call centre experience.

Details

• Hours are between 05:00 - 20:00 Monday to Friday and 09:00 - 17:00 Saturday, Sunday and Bank Holidays.
• 30 hours per week - 5 Days a week
• 6 hour shifts
• 13.80per hour
• 1 weekend in 3 with days 2 days off in lieu in the week.
• Role is not easily accessable via public transport, full driving license is a must for access to the role in the early/late hours.

Duties include

• Developing a strong understanding of the customers requirements.
• Monitoring of fault management systems
• Take calls from customers, switchboard callers and other members of the public.
• Follow Daily Tasks schedule
• Pay close attention to relevant contract information
• Handle and respond to emails and actioning according to the relevant contract

What does the ideal candidate look like?

• Ability to work under pressure and handle multiple tasks
• Follow processes
• Make decisions
• Experience with Microsoft and CRM Systems

If this sounds like you, please APPLY NOW! This role is starting immediately

INDCT