Customer Services

Your new company
This role is working with an exciting and growing business in the Worcester area, who are recruiting an extra team member to join their Customer Services department.
Your new role
A varied and interesting role for someone who has a passion for customer service, the core tasks include:

• Engage with customers via multiple platforms in a friendly and professional manner whilst actively listening to their concerns
• Offer support and solutions to customers in accordance with the company policies
• Have a good knowledge of the company policies and procedures and be able to work independently to solve customer enquiries in a timely and efficient manner
• Be confident working in a fast paced environment with phone calls and live chat
• Liaise with other departments to resolve issues and escalate where necessary.

What you\'ll need to succeed

• Experience within Customer Services roles ideally in a fast paced business
• Confidence and experience dealing with customer enquires over phone, email and a live chat function
• Strong IT and record keeping skills
• Confidence dealing with challenging customer scenarios and handling complaints
• Ability to identify, investigate and resolve issues
• Positive mindset and team player attitude.

What you\'ll get in return
This is working with a growing business, who are people orientated and offer support and training. The position also offers a hybrid working pattern of 2 days a week from home on successful completion of a 3-month probationary period.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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