Customer Services Officer

Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Brentwood branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes each one to provide the service they are rightly proud of.

This is a full-time role working Monday - Friday 9-5pm as well as alternate Saturdays which is paid in overtime. Another requirement of the role would be occasional travel to other branches when needed.

The day-to-day role:

• Ensure there is always a high level of customer service by providing an efficient and accurate counter service to all members.
• Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards.
• Supporting all members over the phone/live chat with any queries relating to their online account or other business needs

To be successful:

• You will have excellent customer service ability.
• Be able to work on-site 5 days a week with alternate Saturday mornings (paid at time and a half)
• Excellent communication skills.
• Preference for the ability to drive.

Benefits:

• Recognition Scheme
• Discounts through Saffron rewards
• Annual bonus scheme
• Physical, mental, and financial wellbeing support
• Pension, Life Assurance & Income Protection
• Holiday exchange
• Staff Mortgage Benefit
• Cycle to work scheme.

If you would like to join a diverse and supportive employer, click the apply button now!