Customer Services Officer

Customer Services Officer
Southwark
£21 Per Hour
I am recruiting for a local authority who is looking for someone to work within the damp and mould and leaks from above call centres. Taking calls from residents on these two issues, raising and appointing orders.

Job Role
To provide and promote a professional, high quality, customer focused service to all callers.
To process information in response to enquiries, concerns or requests for Council services.
To ensure that all enquiries are swiftly and comprehensively resolved at first point of contact.
To provide a service quality function, surveying customers for feedback.

Principal Accountabilities
To deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with corporate Customer Services standards and targets.
To follow up with customers to check job completion and service quality, within agreed timescales.
To establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Contact Centre's performance standards and the business objectives.
To liaise and work with colleagues across the Council, contractors and other partner agencies as appropriate to resolve enquiries.
To be a team player in a customer focused team, contributing to meetings, team building and continuous improvement.