Customer Services Representative

This is a great opportunity to join a unique health tech company set for rapid expansion. You will play a significant role in the organisation’s development and in turn will have the opportunity for career development and on-going learning. Reporting to our Customer Service Manager, we're looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.
Hours: Full time. Mon-Fri, 09.00 – 17.00.
Location: Redhill, Surrey.

Key Role Responsibilities
? Support our clients via telephone and email via our client management system.
? Ensure all email enquiries are responded to within 24hrs of receipt.
? Administer and monitor the order processing system.
? Accurate record keeping on our client management system.
? Download and record patient results from laboratory partners accurately and on time.
? Handling sensitive data in accordance with data protection regulations and maintaining confidentiality.
? Providing practitioners with their patient’s results.
? Ad-hoc office duties.

Requirements
? Demonstrable experience working in a similar role.
? Excellent call handling and telephone skills.
? Superb customer service skills.
? Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems.
? Thorough attention to detail and excellent organisational skills.
? Solid time management skills with the ability to prioritise and multitask.
? Excellent communication and problem solving skills.
? A rational thinker under pressure.
? A strong team player with the ability to work independently using their own initiative