Customer Services Representative - Order Management

Customer Services Representative - Order Management

Location Westerhope, Newcastle upon Tyne
Salary - GBP12.36 p.h. gross PAYE
Duration 12 month contract, potential for temp to perm
Hours - Monday to Friday, 8.00am to 5.0pm, office based

Summary of a Customer ServicesRepresentative

This position is the first point of contact for our client s customers when contacting them by phone or e-mail. The role will be responsible for providing an excellent service to our clients customers, taking ownership of issues and seeing them through to resolution.

This role will be required to interact with agents and customers, by phone and e-mail, and to liaise with numerous other departments such as Operations, Scheduling and Credit Control therefore effective communication skills are essential.

Responsibilities of a Customer ServicesRepresentative

• Responding to customer orders by phone or e-mail, ensuring the order is placed in SAP and the customer is given accurate information about when to expect their delivery
• Responding to customer enquiries by phone or e-mail, ensuring the customer is provided with a satisfactory response in a timely manner
• To ensure all measurable KPIs are adhered to for example lost calls and email response times
• Maintaining and updating customer account master data, or engaging the Customer Master Data team when changes cannot be made locally
• Taking card payments via telephone
• Logging customer disputes and resolving them where possible or engaging with other teams as required to ensure resolution
• Providing other support within the Sales Administration team as required to ensure customer expectations are met
• To operate safely within the work environment using BSP to maintain safety standards and look for improvements

Key competencies of a Customer ServicesRepresentative

• Computer literate
• Ability to complete set admin tasks
• Reliable / Flexible to change
• Able to organize and prioritize workload in a busy office
• Provide full admin support to your team members Excellent communication skills
• Previous SAP experience
• Good knowledge of general administration work
• Ideally 1 year + experience in a similar role but flexibility exists for enthusiastic intelligent candidates who can demonstrate an ability to learn quickly and adapt.

Please note due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation.

Please note that by applying for this vacancy you accept March Recruitment s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant Charlie Shepherd