Customer Service Representative (Inbound)

Are you passionate about making a difference in people's lives during their most challenging moments?

Are you looking for a job where quality is the priority?

Are you caring and want to make a difference to people’s lives?

If so, we have an opportunity for you to use your skills in a meaningful way.

Customer Service Representative

Full and Part time from 20 to 40 hours per week.

Benefits

BONUS – Weekend and Bank Holidays are paid at generous higher rate (no KPI requirements)

Family friendly approach to flexible working

City Centre Quayside location with fantastic access to public transport and amenities

Position Overview:

As a Customer Service Representative, you'll play a vital role in offering empathetic support to individuals during challenging times. Your main focus will be providing compassionate assistance and guidance to customers seeking information about funeral arrangements.

Emotional intelligence is paramount for success in this role, as it enables you to effectively connect with and support customers. Demonstrating understanding and empathy will be key to your effectiveness and overall success in this position.

Initially, this position will be based in our Quayside office, with the potential for us to look at alternative arrangements once you've attained the necessary skills and knowledge. You'll undergo a comprehensive training program, starting with a week of classroom-based training, followed by a 3-week 'Grad Bay' program where additional support will be provided. Joining our established campaign means you'll be part of a seasoned team, ready to welcome you and enhance the support available.

This role requires a good level of IT skills as well as the ability to multitask when speaking to customers and maintaining digital records.

Availability:

Ideally, part-time candidates’ availability would include between 8am and 12pm or 3pm – 7pm, however consideration will be given to those who can work part of these time periods.

Sills and Attributes:

Exceptional verbal communication skills.

High level of empathy and emotional intelligence.

Ability to handle sensitive situations with care and professionalism.

Ability to multi-task e.g. ‘talk & type’

Job Types: Full-time, Part-time, Permanent

Salary: Up to £23,795.00 per year

Expected hours: 20 – 40 per week

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (required)

Licence/Certification:

• Able to provide proof of eligability to work in the UK (required)

Work Location: In person