Customer Services Team Manager

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every project!

An exciting opportunity has arisen for a Customer Services Team Manager to coach, motivate and develop a team of managers. Enabling their teams to deliver an exceptional service to both internal and external customers. You will influence behaviours and cultures within a department ensuring teamwork and professionalism. The role will involve leading a team of managers, driving employee engagement, process improvements and focus on revenue growth.

What you’ll need:
• Proven ability to lead, coach, motivate and manage a large team demonstrating influencing and persuasive skills, gaining buy in from stakeholders
• Provide leadership and support to employees
• Self-motivated and conscientious
• Proven in revenue growth with the ability to create incentive schemes.
• Good organisational and communication skills
• Proven customer service excellence with both internal and external customers
• Capable of developing strong client relationships
• Experience of using Microsoft Office Programmes
• Good presentation skills
• Devising new ways to carry out tasks, solve problems and meet challenges.
• Ability to prioritise workload especially when working under pressure and to strict deadlines

What will we provide? 

We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.

We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!

What we offer:

26 days holiday (plus bank holidays)
Life assurance
Pension Scheme
Canteen facilities
95% discount across the Speedy brand
Opportunities for training, development and career progression
My Staff Shop: discounts and offers for shopping etc. across many suppliers
Green Commute Initiative: Work scheme for cycling
Vita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.