Customer Services / Technical & Service Support

Customer Service / Technical & Service Support
Salary negotiable dependent on experience
Daventry, Northants
Monday to Thursday 8.30am until 5pm & Friday 8.30am until 4pm
Permanent
Our long established Daventry client is looking to recruit a permanent Customer Service / Technical & Service Support.
Customer Service / Technical & Service Support responsibilities:

• Assessing technical requirements and quoting accordingly as well as providing technical support to colleagues where required
• Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates
• Processing of credit card payments via virtual terminal
• Accurate recording of all customer contact and relevant details within the company contact database (Microsoft Dynamics 365)
• Releasing orders for shipment to the warehouse accurately and in a timely manner
• Relaying delivery date changes / updates to customers as and when required
• Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution
• Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers to ensure we remain competitive in the market
• Where required, delivery and re-stocking of consignment cupboards within customers premises
• Sourcing of customer requested items from our existing vendor base and beyond where necessary
• Placing purchase orders with vendors for special order and drop ship requirements
• Processing paperwork for system generated inventory purchase orders
• Accurate recording of all vendor contact and relevant details within the company ERP system (Microsoft Navision)
• Gradual ongoing development of technical product information and applications
• Fully conversant with works order system and office procedures
• Assist other team members with transactions when required in other departments
• Assisting to develop the business in general
• Providing a warm and friendly first point of contact as a representative of the company to all external contacts

Customer Service / Technical & Service Support requirements:

• Previous experience in customer service environment essential
• Experience with assessing and providing technical support desirable
• Reliable, good organisational skills, enthusiastic and conscientious
• Excellent communication skills

Please apply with a copy of your CV in the first instance
CPDaventry

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.