Address
Form of work
SalaryNote: This is a varied position where 80% of your enquiries will be email based the other 20% will be telephone based and no two enquiries will be the same.
Salary: £25000 plus a 5 % bonus, plus fantastic benefits.
Benefits include:
- Hybrid working
- Pension - up to 15% contribution
- Employee car scheme
- Well-being hours
- Employee car scheme
- Gym memberships
- Car schemes
- Holiday of between 25- and 30-days dependent on level of service
- Enhanced maternity, paternity and premature baby leave
- Learning hours.
(you will need to be flexible between the hours of 8AM and 6PM)
Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking for an experienced Customer Service Executive to join the business.
As a Customer Service Administrator, you will be responsible for:
- Manging client accounts , responding to customer enquiries within agreed time-frames.
- Managing various enquiries via email, prioritising in list of importance (80%)
- Assist customers via the telephone (20% )
- Managing business customer relationships
- Handle general customer communication from the initial point of contact through to completion.
- Manage complaints where required.
- Liaising with third parties and internal departments to support each customer enquiry.
- Transfer calls to relevant departments.
- Complete various administration
- Previous telephone-based customer service / call handling experience is required.
- Strong communication skills and experience
- Good written communication skills
- Good administration experience
- Have the ability to multitask and spin lots of plates whilst working to deadlines.
- Good knowledge of Microsoft Office, particularly Excel and Outlook
