Customer Services/Business Support Officer

Customer Service/Business Support Officer
Taunton
£11.50 per hour
Full Time Contract
Novax Recruitment is actively seeking a Customer Service Officer based in Taunton. This is a contract position working full time hours.

The job:

* Responsible for receiving and administering all housing complaints into the service within set timescales.
* Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
* Making reasoned judgements to ensure the complaint or service request is triaged to the correct team.
* Responding to residents via email or letter to acknowledge, reject or extend their complaint, within the scope of the Housing Ombudsman Complaint Handling Code.
* Providing support to colleagues to ensure they are providing timely and high quality complaint responses.
* Other admin tasks associated with complaint handling and team administration, which may include updating our customer liaison list, sending out responses, processing requests to escalate a complaint and handling complaint related queries from residents and colleagues when required.

The candidate:

* Experience working customer service, or strong business support skills.
* Experience dealing with enquiries and complaints
* Be customer focused with a high level of empathy and understanding.

How to apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed)