Customer Support Officer

Customer Support Officer

Weston-Super-Mare

£23,373.00

Do you have excellent customer service and communication skills and would like to join a National brand working towards a greener future? If so, then this could be the perfect role for you!

What you'll do:

As a Customer Support Officer for SUEZ you will be at the forefront of the business engaging directly with our valued customers across the South West providing top notch service and addressing inquiries professionally and efficiently.

Key Responsibilities will include:

• Taking calls from our customers.
• Replying to and sending emails.
• Raising cases on Salesforce.
• Promote our services and support the retentions team during upselling campaigns.
• Liaise with functional departments that may impact on customer relations / retention.

Salary: £23,373.00

Location: Worle, Weston-Super-Mare

Working hours: Monday - Friday 08:30 - 17:00

Once fully trained in the role you have the option to work from home 2 days per week.

What you'll need to apply:

Essential:

• Have excellent communication skills on both telephone and email.
• Have a positive can-do attitude with the desire to go the extra mile.

Desirable:

• Experience using Salesforce (training will be provided).

What you'll get in return:

• Competitive salary + annual bonus.
• Hybrid flexible working.
• Be part of a supportive and collaborative team driving our core value ' Team Spirit'.
• Well-being programme to support you throughout your career.
• Have the opportunity to progress within the company.
• Plus many more SUEZ benefits including pension.

Here at SUEZ we pride ourselves on driving a greater and greener change through innovation and sustainability. We’re passionate about the environment and believe in protecting our world and the people in it! We’re looking a hard-working, positive person to join us where you’ll be a part of a close-knit team and at the forefront of our business.

If you think you’d be a good fit for the role and want to find out more – please apply as we’d love to talk to you!