Address
Form of work
SalaryAbout The Role
- Managing our Logistics operation
- Managing third party performance in line with our KPI’s
- Establish new trials and initiatives to test and learnt to support our customer proposition.
- Ensuring that the condition management team are highly skilled in understanding repair techniques.
- Ensure that your team’s skill base is continuously up to date.
- Develop a strong connection with the field-based condition management team based at our Refurbishment partners across the country.
- Shape and innovate our claims and Logistics processes with a fair balance of customer satisfaction & commercial viability.
About You
You will be able to foster an energised and engaged team, encouraging your team to continuously develop within their role.
You will demonstrate resilience whilst under pressure and be able to plan and prioritise effectively whilst still giving your team clear direction.
You will be enthusiastic about change & comfortable in a fast paced environment.
You will be comfortable with taking accountability for errors in judgement or change in decision and deal with this in a collaborative manner.
You will be receptive to feedback and take ownership of your own developments to ensure you continue to be the most effective leader.
You will be able to bring positivity and drive to the team and demonstrate this to both your colleagues and other areas in the business.
You will be engaged in supporting other areas of the business with projects and new trials, whilst empowering your team to take ownership of meeting the requirements with their own ideas and creativity.
You will be comfortable with ensuring your team are experts in what they do and trust their judgement when making decisions providing impact has been taken into consideration before execution.
You will have the ability to ‘think on your feet’ when faced with challenging situations and ensure you always deliver in a constructive and reasonable manner.
You will have the ability to think beyond the conventional and encourage new ideas
You will be confident in building relationships with third party suppliers and other areas of the business and maintaining those relationships effectively.
You will be able to balance risk VS reward when adapting to different pressures and take ownership of decisions within your area that are highly impactful, ensuring you are always delivering the right outcome.
• Coaching and mentoring others within their role
• Ability to deal with challenging situations effectively in a workplace
• Ability to communicate with people at all levels
• Experience of delivering results in a pressurised environment
• Commercially focused
• Experience in the remarketing industry
• Strong time management skills
• Understand the key upcoming challenging with remarketing vehicles
• Management of third party suppliers
• A good understanding of using MI and insight as a tool for decision making around performance
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, the benefits you can expect are:
- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 28 days annual leave with option to purchase and sell days
- Free fresh fruit and snacks in the office
- 1 day for volunteering
- Funded Private Medical Insurance cover
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
- Funded health screening for over 50s
- Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
- Employee Discount Scheme with an app to save on the go
- Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
- Generous family leave policies
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
