Customer Specialist

I am seeking a highly motivated and experienced Customer Service Specialist to join my client's dynamic team.
In this role, you will be responsible for delivering exceptional customer service by managing interactions across multiple digital channels and ensuring a seamless, personalized customer experience. You will serve as the main point of contact for our customers, resolving inquiries and issues promptly and efficiently.
The Package:

• £25,000 per annum.
• Annual bonus based on performance.
• Staff discount across multiple financial services products.
• Pensions contribution up to 7.5%.
• Life assurance for you and your spouse / civil partner.
• Retail and technology discounts.
• Buy & Sell holidays.

Key Responsibilities:

• Providing excellent customer service and support in line with their individual needs and the business standards.
• Able to work across various platforms, email, chat and telephony in a seamlessly.
• Anticipate / identify any issues or potential problems on digital platforms and provide support to resolve these.
• Demonstrate empathy and compassion during difficult or sensitive situations.
• Focused on compliance to FCA requirements.
• Achieve and maintain individual targets, in relation to productivity and quality.

Key Skills / Experience:

• Proven experience as a Customer Service Specialist or similar role.
• Strong proficiency in managing customer interactions across multiple digital channels.
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Familiarity with customer service software and tools
• Flexibility to work various shifts, including weekends and holidays
• Experience in a digital-first customer service environment
• Knowledge of CRM systems and practices.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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