Customer Success Account Manager

Harpenden

Up to £28k depending on experience

Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer

A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work for!

We are recruiting for someone with previous client-facing experience. You will be working with large corporate clients and charities within the Human Resources and Employee Engagement sector.

The ideal candidate will have excellent verbal and written communication skills, a confident and articulate manner, able to build great relationships with clients.

What’s in it for you?

• Salary: up to £28k depending on experience
• Hours: Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer
• 25 + 8 Bank Holidays
• Potential for annual bonus based on company performance
• Fantastic progression opportunities
• Flexible and relaxed environment

Key Responsibilities for the Customer Success Account Manager:

• Support with on-boarding new clients
• Build a strong relationship with the key contacts, and act as the primary contact in relation to the account
• Lead clients through the customer journey and provide ongoing account support; from onboarding through to renewal/ end of contract
• Project management of client surveys and projects
• Internal management and development of client resources
• Maintain up-to-date client information in the CRM system
• Keep clients up to date with new platform features and ensure they are getting the most from the platform

For this Customer Success Account Manager role the employer is looking for:

• 1 - 2 years’ experience working in a client-facing role, either supporting Account Managers or managing customer relationships
• University graduate, 2.2 or above
• Confident and articulate manner, with excellent verbal and written communication skills
• Natural relationship builder, able to develop relationships at all levels in a business environment
• Proactive, with desire to get things done and go beyond the immediate task
• Willing to challenge colleagues and clients in a constructive manner to help clients make the most of the software
• Proficient in Excel, Word, and PowerPoint
• Confident using web-based technology

If you are interested in this Customer Success Account Manager role, please apply today!

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.

Job Type: Full-time

Salary: Up to £28,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Work Location: Hybrid remote in Harpenden

Reference ID: JB3337